RAL (ADL – Alternative Dispute Resolution)
RAL (ADL – Alternative Dispute Resolution) In the event of a dispute, the consumer can appeal to an entity for Alternative Resolution of Consumer Disputes (ARCD) / Resolução Alternativa de Litígios de Consumo (RAL). The entities for Alternative Resolution of Consumer Disputes (ADR) are the entities duly authorised to carry out mediation, setttlement and arbitration of consumer disputes in Portugal that are registered on the list of RAL entities established by Law no. 144/2015. – Click on www.ipai.pt/fotos/gca/i006245_1459446712.pdf
In the specific case, and as far as Angonmad Sociedade Unipessoal Lda is concerned, the competent consumer dispute resolution entity is CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo, address Rua D. Afonso Henriques, 1 4700-030 Braga, e-mail geral@cniacc.pt
ODR
Consumers can appeal to the European Online Dispute Resolution platform available at ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN
